Returns & Exchanges

Returns & Exchanges

If you are not completely satisfied with your purchase, we offer a 7-day return policy. Items must be unused and in their original packaging.

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. Shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.

For more information on Returns and Exchanges, view our policy here.

  • Our Vision

    To foster a world where every home and garden reflects the beauty of Bali, Indonesia, through artisanal craftsmanship, creating spaces that inspire joy, tranquillity, and connection.

  • Our Mission

    Our mission is to curate and showcase the finest handmade homewares and garden decorations crafted by talented artisans from Bali, Indonesia. We aim to provide a platform that empowers these artisans, preserves traditional craftsmanship, and promotes sustainable practices.

Our Core Values

Authenticity

We are committed to preserving the authenticity and integrity of Balinese craftsmanship, celebrating the unique stories and traditions behind each handmade piece.

Empowerment

We empower local artisans by providing them with fair opportunities, sustainable livelihoods, and a global platform to showcase their talents and preserve their cultural heritage.

Quality

We uphold the highest standards of craftsmanship, ensuring that every product reflects meticulous attention to detail, superior quality, and timeless beauty.

Community

We prioritise building strong relationships with our customers, artisans, and partners, fostering a sense of community and collaboration that transcends borders.

Cultural Appreciation

We deeply respect and appreciate the rich cultural heritage of Bali, Indonesia. Through our products, we aim to promote cross-cultural understanding, appreciation, and connection, fostering a sense of global unity and harmony.

Creativity

We embrace creativity and innovation in our designs and offerings, constantly seeking new ways to inspire and delight our customers while honouring traditional Balinese techniques and aesthetics.